Refund policy

Refund Policy

Thank you for shopping with Dondersteen! We hope you love your purchase, but if you need to make a return, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

• Be unused

• Be in its original condition

• Be returned in the original packaging

Items that do not meet these criteria unfortunately cannot be refunded.

Refunds

Once your return is received and inspected, we will notify you by email whether your refund has been approved. If approved, your refund will be processed and automatically applied to your original method of payment. Please allow 5–7 business days for the refund to appear, depending on your bank or payment provider.

Late or Missing Refunds

If you haven’t received your refund:

1. Double-check your bank account or credit card statement

2. Contact your card issuer or bank—processing times may vary

3. If you’ve done all of the above and still have not received your refund, please contact us at info@dondersteenco.com

Sale Items

Only regular-priced items may be refunded. Sale or discounted items are final sale and cannot be returned.